Shipping and Delivery
Shipping & Delivery
Most Popular Questions
You need to create an account online via the “My Account” tab of the website. You need to include some general details such as your name, delivery address, and payment method. You will be required to create a password for secure shopping and for your protection. You can also change or edit your personal details at any time.
The fastest shipping method is automatically applied at checkout. Our shipping fee is currently flat at $13.20 (including GST). This fee includes the delivery to you.
The estimated standard delivery time is 2-5 business days - depending on your location & the time you placed your order. However, If you place an order on a weekend or public holiday, then the order will be processed during business hours on the next business day.
Unfortunately, we do not deliver on weekends as our couriers only operate on business days.
No. Unfortunately, our couriers are not able to deliver to PO boxes.
In-stock items will only be dispatched once payment has been received in full. Card orders are processed immediately after confirmation.
If you pay for your order via bank transfer then once we confirm that payment has been received we will despatch your order.
If your order consists of items that are in stock orders, items may be dispatched at different times depending on when they are ready for shipment.
Delivery times stated do not account for any unexpected delays from customs, natural disasters, and third-party freight providers.
Orders refused at delivery and returned to Si Bella Elegance will be refunded. If you refuse delivery of your order and return it to the sender Si Bella Elegance, your refund will exclude shipping costs to and from. Non-refundable items will not be refunded or credited.
If you believe your item is faulty, please contact us immediately at info@sibellaelegance.au as soon as possible before sending it back. We cannot accept liability for an item until it is returned and has been confirmed as faulty.
While we make every attempt to ensure that the online store reflects the true availability of stock, sometimes an item shown to be available online may be out of stock. If an item you ordered is out of stock we will notify you as soon as possible and, based on your preference, either cancel and refund that particular item or your entire order.
Kindly check your order to ensure all details are correct such as delivery address, sizes, colours, and styles.
Our orders are automatically processed so we regret that we are unable to make any changes to your order after placement. Cancellations are not accepted. Please refer to our returns policy on our website.
Do you still have any questions? Send us a message.
